Privacy Policy

Look, we get it - nobody really enjoys reading through legal stuff. But since you're trusting us with your high-performance ride and your personal info, we figured you deserve to know exactly what we do with it.

At Arcanvex Realm Auto Repair, we've been wrenching on European and luxury vehicles for years, and we treat your data with the same care we give your car. This policy covers everything from the info you give us when booking an appointment to how we store your vehicle's service history.

We're based in Burnaby, BC, Canada, which means we follow all the Canadian privacy laws - PIPEDA and all that jazz. Bottom line: your privacy matters to us, and we're not in the business of selling your info to anyone.

When you bring your BMW, Porsche, or whatever beast you're driving to our shop, here's what we typically gather:

Personal Contact Stuff

• Your name and phone number (so we can call when your car's ready)
• Email address (for service quotes and receipts)
• Mailing address (mainly for invoicing purposes)
• Payment information (we don't store full card numbers though)

Vehicle Details

• Make, model, year, VIN - the usual suspects
• Service history and repairs we've done
• Diagnostic codes and computer programming data
• Photos of your vehicle (before/after shots, damage documentation)
• Mileage readings for service intervals

Technical Data

• IP address when you visit our site
• Browser type and device info
• How you found us and what pages you checked out

We only collect what we actually need to fix your car and run our business. We're not interested in snooping around for anything else.

Here's the real talk on what we do with your information:

Service & Repairs

Obviously, we need your contact info and vehicle details to actually work on your car. We'll pull up your service history when you come in, schedule appointments, order parts, and keep track of warranty work. Pretty straightforward stuff.

Communication

We'll reach out to confirm appointments, give you updates on repairs, send invoices, and maybe shoot you a reminder when you're due for service. If you've okayed it, we might also send occasional newsletters about performance upgrades or special deals on detailing services.

Business Operations

Your data helps us manage our shop better - tracking inventory, processing payments, maintaining records for tax purposes, and yeah, dealing with insurance claims when necessary.

Legal Requirements

Sometimes we gotta keep records for legal reasons - warranty documentation, emissions testing records, and other regulatory stuff that comes with running an auto repair business in BC.

We take security pretty seriously around here. Your data's stored on secure servers with encryption and all the technical safeguards you'd expect. Access is limited to staff who actually need it to do their jobs.

Physical records? They're locked up tight in our shop. We're not leaving customer files sitting around on the counter where anyone can peek at them.

How Long We Keep It

Service records and vehicle history stay on file as long as you're a customer, plus a reasonable time after (usually 7 years for tax and legal purposes). If you want us to delete your info earlier, just ask - though keep in mind we might need to keep some records for legal compliance.

Payment info? We don't store full credit card numbers. That stuff goes through our payment processor's secure system, not ours.

Look, we can't do everything in-house, so sometimes we work with other companies:

• Parts suppliers - We share vehicle info when ordering parts (they need to know what fits your car)
• Payment processors - For handling credit card transactions securely
• Diagnostic software providers - For accessing technical service bulletins and programming tools
• Insurance companies - When you're making a claim and authorize us to share repair estimates
• Email service - For sending you appointment confirmations and service updates

These folks are bound by their own privacy policies and confidentiality agreements. We're not just handing your info out to random companies. And we definitely don't sell your data to marketing lists or anything sketchy like that.

Yeah, our website uses cookies - not the chocolate chip kind, unfortunately. These are small files that help the site remember you and work properly.

What We Use Them For

• Keeping you logged in to our customer portal
• Remembering your preferences
• Understanding which pages are popular so we can improve the site
• Making sure our contact forms work properly

Most browsers let you control cookies through their settings. Just know that disabling them might make parts of our site wonky or not work at all.

We're not using any creepy tracking stuff to follow you around the internet. We just wanna know if people actually read our service descriptions or if we need to add more pictures of cool cars.

Under Canadian privacy law, you've got some solid rights when it comes to your personal info:

Access Your Data

You can ask to see what information we've got on file for you. We'll provide it within a reasonable timeframe, usually about 30 days.

Correct Mistakes

If something's wrong in your records - like we've got the wrong phone number or your vehicle info's outdated - let us know and we'll fix it.

Delete Your Information

Want us to wipe your data? You can request deletion, though we might need to keep some stuff for legal or warranty reasons. We'll explain what we can and can't delete.

Opt Out of Marketing

Don't wanna get our newsletters or promotional emails? No problem - every email we send has an unsubscribe link. Or just tell us directly and we'll take you off the list.

To exercise any of these rights, shoot us an email at service@arcanvexrealm.info or give us a call. We'll need to verify it's actually you before making changes (can't have someone else messing with your account), but we'll get it sorted.

Since we specialize in high-performance European and luxury vehicles, there's some specific stuff worth mentioning about how we handle vehicle data:

Diagnostic & Programming Data

When we hook up to your car's computer for diagnostics, tuning, or programming, we're accessing technical data about your vehicle's systems. This includes error codes, performance parameters, ECU maps, and other technical details. We keep this info to track your vehicle's health over time and provide better service.

Performance Modifications

If you've had us do custom tuning, suspension work, or exhaust upgrades, we maintain detailed records of these mods. This helps us (and any future shops you might visit) understand what's been done to your vehicle.

Photos & Documentation

We often take photos during paint correction, detailing work, or to document existing damage before repairs. These stay in your service file. If we ever wanna use photos for marketing (like on our website or social media), we'll always ask permission first - especially since luxury car owners usually prefer discretion.

All this vehicle-specific data is treated with the same security and privacy standards as your personal info. We get that some of our clients have pretty rare or valuable rides, so we're careful about who sees what.

Got questions about this privacy policy or how we handle your data? Don't hesitate to reach out. We'd rather you ask than worry about it.

If you've got concerns about how we've handled your privacy and can't resolve them with us directly, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we're pretty approachable - just talk to us first and we'll sort it out.